NZ Risk Services Ltd | FSP1005152
Effective Date: 1 July 2025
Disclosure Statement
NZ Risk Services Ltd (FSP1005152) is a licensed Financial Advice Provider under the Financial Markets Conduct Act 2013. We are committed to helping you make informed decisions about your personal insurance needs by providing advice that is in your best interests.
We specialise in advice on life and health insurance solutions tailored to meet the needs of individuals, families, and businesses across New Zealand.
Our Financial Advisers
Our financial advisers operate under the NZ Risk Services licence and are registered on the Financial Service Providers Register. Each adviser has the competence, knowledge and skill to provide financial advice and adheres to the Code of Professional Conduct for Financial Advice Services.
You can find more details about each adviser, including their FSP number, areas of advice, and contact details, on request.
Nature and Scope of Our Advice
We provide financial advice in relation to the following:
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Life insurance
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Health insurance
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Income protection
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Trauma and disability cover
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KiwiSaver
We work with a range of reputable insurance and KiwiSaver providers, including: AIA, Asteron Life, Chubb Life, Fidelity Life, NIB, Partners Life, Booster, NZ Funds, ANZ, Generate, Milford. We do not provide advice on the existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.
Our Duties to You
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We are bound by duties to:
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Give priority to your interests
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Exercise care, diligence, and skill
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Ensure the advice is suitable for your needs and goals
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Comply with the Code of Professional Conduct for Financial Advice Services
Fees and Commission
In most cases, our advice and services are provided at no direct cost to you. We are remunerated by way of commissions from the insurance companies we work with when you proceed with a recommended product. These commissions may include:
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Upfront commissions ranging from 50% to 130% of the first year’s premium
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Ongoing commissions of 5% to 20% annually for the life of your policy
If a fee is to be charged, this will be clearly disclosed and agreed with you before any work is undertaken. We may also receive referral commissions from our business partners ranging from 10% to 20% of their fees or commission, limited to the first year only. Legal service referrals do not involve any commission.
Managing Conflicts of Interest
To ensure our advice is not influenced by commission or referral arrangements, we follow a structured and impartial advice process. All potential or actual conflicts of interest are disclosed and managed in accordance with our internal policies and compliance framework.
Privacy and Confidentiality
We collect and hold your personal information in accordance with the Privacy Act 2020. Your information is used only for the purpose of providing financial advice and arranging insurance products, and is shared only with relevant third parties involved in this process.
We have robust procedures in place to protect your information from unauthorised access, use, or disclosure.
Complaints and Disputes
If you are not satisfied with our service or the advice you’ve received, we encourage you to contact us directly so we can resolve your concerns quickly and professionally.
Email complaints to:
If we cannot resolve your complaint internally, you may refer it to our external dispute resolution scheme:
Financial Services Complaints Ltd (FSCL)
Phone: 0800 347 257
Website: www.fscl.org.nz
Email: complaints@fscl.org.nz
FSCL offers a free and independent service to help resolve complaints.
Contact Us
NZ Risk Services Ltd
FSP Number: 1005152
Email: info@nzrisk.co.nz
Phone: 0800 123 456
Address: 3/46 Acheron Drive, Riccarton, Christchurch
This disclosure is current as at 1 July 2025 and is subject to review and update.